![]() ![]() Also for what it's worth there was a recent Microsoft and Nvidia update and either or both may have played a roll in this.so there's a lot of things to troubleshoot :(. Mine is only 2 years old, under a 3 year warranty. I encourage you to clean yours and maybe double check it's not failed too. ADOBE ILLUSTRATOR CREATIVE CLOUD REVEALED offers you comprehensive coverage in all areas of Adobe Illustrator. Creative Cloud Services Discussions Can not open Illustrator cloud document 2 Can not open Illustrator cloud document Elsa5EEC Community Beginner, Hello I have a problem opening my cloud illustrator documents. So I reinstalled the drivers after that and deleted all my Nvidia and IL preferences which is going to really hurt later on and it did get better but it's still unusable.I don't know if it's actually IL and PS at this point.I'm really thinking it's Nvidia drivers, or my card is broken. If I turn off all noisemakers (fan, aircon, etc) and do a userbenchmark test when it does the 3D animation I hear noises like faint metal screaming but the fans move just fine, I think the fans can't rev up leading to this issue. Secondly I am not 100% certain but I suspect my graphics card is broken. Creative Cloud logged in-Launched Illustrator from the Creative Cloud.-Launched Illustrator by clicking twice on the old file (can't do this with new files because I can't create and save any new files onto my computer.)-Open old files through the cloud-Created new files in every way IMAGABLE. so I had to go and wipe all graphics drivers and reinstall this one in safe mode. Firstly I think the latest driver was corrupt for me as it didn't uninstall the old version and was crashing the Nvidia control panel and the GeForce Experience app showed both last two installed. Interestingly I have the same card but worse PC Specs, but it's always run beautifully for me. ![]()
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